Standard Delivery

Shipping charged from £3.50.

FREE UK shipping on orders over £45.

Please allow 3–5 working days for delivery (working days exclude weekends and bank holidays). Delivery times are estimates and not guaranteed, but we will always aim to get your order to you as quickly as possible.

Express Delivery – £6.95

Order by 1pm, Monday to Friday, for express dispatch. Orders placed after this time will be processed the next working day.

Made to Order & Bespoke Items

Orders that include made-to-order or bespoke pieces are usually dispatched once all items are ready. If you need guidance or have a deadline, please contact us before ordering.

Please note that slight variations may occur with handcrafted items, making each piece unique.

We are not responsible for delays caused by circumstances outside our control (such as courier delays, weather, or customs).

International shipping — coming soon.

International customers are requested to contact JumQa regarding shipping. You can contact us on admin@jumqa.com and one of the team members will assist you.

For any delivery questions or special requests, please contact us.

At JumQa, we take great care in ensuring every piece of jewellery meets our quality standards. Each item undergoes a photographed quality inspection before dispatch, so it reaches you in excellent condition.

If you wish to request a return or exchange, please contact us first, as all returns must be authorised prior to sending any item back.

Unless an item is confirmed to be faulty or damaged, return postage costs are the responsibility of the buyer. For your peace of mind, we recommend using a tracked service, as JumQa cannot be held responsible for items lost during transit.

Due to hygiene, we are unable to accept returns or exchanges on all earrings and jhumkas, unless the item arrives faulty or damaged.

Returns or exchanges for tikkas, headbands, and rings may be considered only if the item is returned in its original packaging with the protective seal fully intact and unopened. If the packaging has been opened or the seal has been broken, we are unable to offer a refund or exchange in line with hygiene standards.

If your item arrives faulty or damaged, please contact us within 24 hours of delivery and provide clear photographs so we can review and resolve the matter promptly.

Where a fault is confirmed, you will be offered a replacement or refund in accordance with your statutory rights.

Every case is reviewed individually to ensure a fair and balanced outcome. Your satisfaction is important to us, and if you have any questions or concerns, please feel free to contact us — we are always here to help.

Allergy & Material Information

While we take care in sourcing and handling our jewellery, we cannot guarantee that our products have not been exposed to environments where trace amounts of nickel or other allergens may be present during processing, storage, or manufacturing.

Customers with known metal sensitivities or severe allergic reactions are advised to consider this information carefully before purchasing.

If you require specific material details about a product, please contact us and we will be happy to assist.

Our bespoke service is designed to create something truly personal and unique. Once a bespoke order is placed, customers have a 5-day cooling-off period to request cancellation, provided work on the piece has not significantly progressed. This does not affect your statutory rights.

A 50% initial payment is required to begin the bespoke process. The remaining balance must be paid in full before the item is dispatched.

If you request additional changes after the design has been agreed, extra charges may apply depending on the nature and extent of the changes. Any additional costs will always be discussed and agreed with you in advance.

Customers can choose a design from our catalogue; however, as part of the JumQa Bespoke Promise, every handcrafted piece is individually created and no two orders will ever be exactly the same. Subtle variations are part of the uniqueness and character of bespoke jewellery.

American Diamonds are beautifully crafted, high-quality simulated stones designed to capture the brilliance, sparkle, and elegance of natural diamonds — without the high cost. Precision-cut for maximum shine, they offer a luxurious look that is both stunning and accessible.

Loved for their clarity, durability, and radiant finish, American Diamonds allow you to enjoy eye-catching jewellery perfect for everyday wear or special occasions. They deliver timeless beauty, exceptional sparkle, and outstanding value — making them a favourite choice for those who want elegance without compromise.

All product descriptions are provided accurately and transparently in line with your rights under the Consumer Rights Act 2015, so you can shop with confidence.

JumQa originally began with a vision focused on beautifully crafted earrings. As our journey evolved, we introduced selected rings and tikka pieces to complement our growing collection.

At present, our main focus remains on creating a strong, distinctive earring collection — carefully designed for our customers to love, wear, and enjoy every day. As JumQa continues to grow, we may expand into additional jewellery ranges in the future.

You can contact us via our email address and we aim to respond within 24 hours. During busy periods, responses may take slightly longer, but we will always get back to you as soon as possible.