Standard Delivery
Shipping charged from £3.50.
FREE UK shipping on orders over £45.
Please allow 3–5 working days for delivery (working days exclude weekends and bank holidays). Delivery times are estimates and not guaranteed, but we will always aim to get your order to you as quickly as possible.
Express Delivery – £6.95
Order by 1pm, Monday to Friday, for express dispatch. Orders placed after this time will be processed the next working day.
Made to Order & Bespoke Items
Orders that include made-to-order or bespoke pieces are usually dispatched once all items are ready. If you need guidance or have a deadline, please contact us before ordering.
Please note that slight variations may occur with handcrafted items, making each piece unique.
We are not responsible for delays caused by circumstances outside our control (such as courier delays, weather, or customs).
International shipping — coming soon.
International customers are requested to contact JumQa regarding shipping. You can contact us on admin@jumqa.com and one of the team members will assist you.
For any delivery questions or special requests, please contact us.
Delivery Information
Returns & Exchanges
At JumQa, we take great care in ensuring every piece of jewellery meets our quality standards. Each item undergoes a photographed quality inspection before dispatch, so it reaches you in excellent condition.
If you wish to request a return or exchange, please contact us first, as all returns must be authorised prior to sending any item back.
Unless an item is confirmed to be faulty or damaged, return postage costs are the responsibility of the buyer. For your peace of mind, we recommend using a tracked service, as JumQa cannot be held responsible for items lost during transit.
Due to hygiene, we are unable to accept returns or exchanges on all earrings and jhumkas, unless the item arrives faulty or damaged.
Returns or exchanges for tikkas, headbands, and rings may be considered only if the item is returned in its original packaging with the protective seal fully intact and unopened. If the packaging has been opened or the seal has been broken, we are unable to offer a refund or exchange in line with hygiene standards.
If your item arrives faulty or damaged, please contact us within 24 hours of delivery and provide clear photographs so we can review and resolve the matter promptly.
Where a fault is confirmed, you will be offered a replacement or refund in accordance with your statutory rights.
Every case is reviewed individually to ensure a fair and balanced outcome. Your satisfaction is important to us, and if you have any questions or concerns, please feel free to contact us — we are always here to help.